We are current looking for a Fostering & Adoption Coordinator.  This role will be based in the Edinburgh region with a blend of business travel and home working.  

If this sounds like a role you would be interested in, please read on for more information. 

• Hours – Full time - 35 hours per week
• Salary – £22,294 per annum
• Contract Type – Permanent 

About the Scottish SPCA

As Scotland’s animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 – that’s over 184 years of creating a better world for all animals. We’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. We are Scotland’s animal champions.

What does a Fostering & Adoption Coordinator do? 

To be part of an expanding team within the SSPCA to support the adoption and fostering program across the central belt of Scotland. Working with our new and improved matching service to find animals in our care their perfect home whether it is a forever home or a foster home. This individual will work closely with ARRC colleagues to effectively manage the adoption journey by working collaboratively with them and other teams to ensure exceptional customer experience to adopters and to support a first class animal journey.

Working within a target driven, fast paced environment, this team player needs to be adaptable, driven, organised, and have excellent communication skills to build relationships and engage key internal and external stakeholders.

In addition, the successful candidate will be partnering with animal foster care volunteers in line with the Scottish SPCA foster program, ensuring that both animals and their foster carers needs are met. This will include working closely with internal and external vets to help facilitate these needs, and our internal behaviour service where appropriate.

Working alongside the Adoption and Fostering Lead, this person will be involved in developing and shaping the future of the Scottish SPCA’s A&F program to improve animal welfare and contribute to the reduction of days in care, which is a key KPI for the organisation. 
 

Overview of main duties and responsibilities

• Working within a past paced, target driven environment to deliver an effective adoption and fostering service, contributing to an enhanced animal experience and reduction in the number of days in ARRC care in order to improve animal welfare.
• Using our new and improved matching service to ensure animals that are ready for adoption or fostering find their perfect home in a timely manner.
• Be able to demonstrate excellent organisational and admin skills to ensure a smooth efficient service to animals and their adopters/fosters.
• Maintain a high level of attention to detail in completing and updating records and in addition maintain excellent communication skills internally and externally.
• Build relationships with adopters/fosterers ensuring exceptional customer service by building relationships with them and key internal and external stakeholders.
• Arranging introductions and coordinating meet ups with potential adopters/fosterers.
• Support adopters/fosterers with providing guidance in relation to management of animals in their care, whilst ensuring volunteering standards are adhered to.

• Liaise with the Regional Operations Leads and adoption and Fostering Lead to prepare performance reports to measure the success of the animal adoption and foster scheme.

   

Please see full Job Description link for more detailed information on the role. 

What makes a good Fostering & Adoption Coordinator? 

•    Working with general public 
•    Previous experience in a customer focused environment
•    Working with targets and goal setting
•    Organised with excellent admin skills
•    Good understanding of Microsoft programs and using an internal database
•    Excellent customer care skills
•    Ability to communicate effectively with others, in writing, via telephone and face to face. 
•    Ability to plan and organise own workload 
•    Attention to detail 

 

We are fortunate that some of our roles attract a high level of interest therefore, we may have to close roles earlier than advertised. Early application submissions are highly recommended.  This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications. 

The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.

Scottish Charity No SC 006467